Privacy Policy

Information we handle

Starda Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and account are used, the services requested, and the checks that may be required before certain activities can be completed. Information may be provided directly by a player, created through account activity, or received from service providers supporting the website.

Account and contact information

When an account is opened or updated, the site may handle details such as a player’s name, date of birth, residential information, username, login details and contact information. It may also record preferences, account settings, responsible gaming choices and communications with customer support. This information helps maintain an account, provide requested services, respond to questions and keep account activity connected to the correct player.

Verification and compliance information

To help confirm identity, protect accounts and meet applicable obligations, Starda Casino may request verification documents or related information. This can include information shown on identity documents, proof of address, source or payment information where appropriate, and records of checks carried out. These checks support account security, anti-fraud controls, responsible operation of the service and the prevention of unlawful or unauthorised activity.

Payment and transaction records

The website may handle records about deposits, withdrawals, wagers, gaming activity, bonuses where applicable, account balances and other transactions. Payment providers may process payment details in accordance with their own privacy terms. Starda Casino may receive transaction-related information needed to confirm a payment, identify a transaction, investigate an issue, prevent misuse and maintain accurate financial records. Full payment details may not always be stored directly by the website.

Technical, device and usage information

When the website is used, technical information may be collected automatically. This can include an internet protocol address, browser type, device characteristics, operating system, general location information, language preferences, pages viewed, login events, approximate access times and information about how the website is used. Device and cookie data help the site function, remember preferences, understand performance, identify unusual activity and improve the player experience.

How information is used and shared

Personal information is used for clear and relevant purposes connected with operating an online casino service. Starda Casino aims to collect and use information that is reasonably necessary for those purposes and to handle it in a fair and secure way.

• To create, maintain and administer player accounts.
• To provide gaming, account and related website services requested by players.
• To verify identity and account information where checks are required.
• To process deposits, withdrawals and other account transactions.
• To monitor activity, detect fraud, prevent money laundering, reduce abuse and protect the website and its users.
• To provide customer support, investigate complaints and respond to requests.
• To communicate about account activity, service messages, security matters and changes affecting the website.
• To send marketing communications where permitted and where the player has not opted out or withdrawn consent.
• To understand website use, test functions, fix errors and improve performance, security and usability.
• To meet legal, regulatory, accounting, record-keeping and other applicable obligations.

Information may be shared with carefully selected service providers that help operate the website and provide related functions. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, security, analytics or other necessary business services. They should receive only information relevant to their function and are expected to handle it securely and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to protect players, Starda Casino, service providers or other people; investigate suspected fraud or misuse; enforce applicable terms; respond to lawful requests; or comply with legal obligations. Information may be processed by providers operating in locations outside Australia where this is necessary to provide or support the service. Appropriate steps are taken to support secure handling, but privacy protections may vary between locations.

Starda Casino does not use personal information for purposes that are unrelated to the reason it was collected unless the use is permitted or required, or the player has been informed and has given permission where permission is needed. Marketing preferences do not normally affect essential service messages, such as account, transaction, security or important policy communications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help a website recognise a browser, maintain a session, remember settings and understand how pages are used. Some cookies may be necessary for account access, security and core website functions. Other cookies may support analytics, preferences or relevant communications.

Players can manage or restrict cookies through their browser settings. Depending on the selected settings, disabling or deleting cookies may affect account access, website features, saved preferences or the way certain pages operate. Browser settings may also allow players to remove cookies already stored on a device. The available controls depend on the browser and device being used.

Security measures

Starda Casino uses reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, secure connections, staff guidance and controls applied by relevant service providers. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use strong, unique login credentials and keep them confidential.

If a player believes that an account or personal information may have been compromised, they should contact support promptly and avoid sharing passwords or other sensitive login information in an unsecured message. Support may need to confirm identity before discussing account information or making changes.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information, the reason it was collected and any applicable obligations. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Privacy rights and requests

Players may have rights regarding the personal information held about them. These rights can depend on the circumstances, the type of information and applicable privacy requirements. A request may be made to ask what information is held, how it is used, or whether it has been disclosed for a relevant purpose.

How to exercise your choices

For privacy questions or data requests, contact support@starda-casino.best. Players can use this address to request access to their personal information, ask for incorrect or incomplete information to be corrected, request deletion of their data where deletion is available, or withdraw consent to marketing communications. A request should explain what is being sought and include enough information to help identify the relevant account.

• Access: request a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to retain it.
• Marketing consent: withdraw consent or opt out of marketing communications at any time.
• Questions or concerns: ask how information is collected, used, shared or protected.

A reasonable identity check may be required before a request is completed. This protects accounts from unauthorised access and helps ensure that information is provided or changed only for the correct person. In some cases, a request may be limited, refused or delayed where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If deletion is not possible, the information may instead be retained securely and used only for the continuing purpose.

Players can usually unsubscribe from marketing by using an unsubscribe option in a marketing message or by contacting support@starda-casino.best. Opting out of marketing does not stop essential service communications connected with an account, transactions, security, support or changes to important terms and policies.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from the time it is made available, unless a different approach is stated. Players should review this page from time to time to understand how personal information is handled. Continued use of the website after an update may indicate acknowledgement of the revised policy where permitted.